customer obsession
always start with the customer and do what’s best for them
start with why
before we do anything, always ask “why are we doing this?”
grit
focus on the goals you set out to achieve and have the courage to
see them through
continuous learning
the biggest competitive advantage is our ability to learn (and
unlearn) faster
being frugal
do more with less and maximise the output of our own and our team’s
work
... and hit refresh!
don’t care about sunk cost and move on from failed or irrelevent
effort very fast
the sunshine test
everything you do should stand up to public scrutiny
results results results
make perfect results count, not just a perfect process
unparalled team work
invest time in building relationships with colleagues. We are a
culture of we, not me
eye for
talent
bet on exceptional talent, irrespective of their age and experience
source of energy
if you’re drained of energy, then people around you will also feel
drained
humility
take ownership of negative outcomes and give credit to zomans for
positive ones
ignorance
use first principle thinking and remain unaffected by those who
have tried before you
crazy ambition
stretch the possible, dream of a new world, and push to make it a
reality
the infinite game
care about your mental and physical health, as you want to build
the organisation
